Client Concierge & Help Center

When you select an available advisor and click "Talk," our telecommunications bridge dials your phone and connects you directly to the reader. Your personal phone number is completely masked and never revealed to the reader. There are no voicemails or message boxes—if a reader is engaged, you are notified immediately so your time is respected.

All rates are transparently displayed on each reader's profile (per-minute for telephone calls and per-message for text readings). You are only billed for the exact duration of your completed connection. Billing statements appear under a discreet, secure descriptor for complete financial privacy.

Readers agree to follow platform policies against coercion, off-platform solicitation, and misleading claims. Profile information and account status are managed by the reader system. We do not claim a verified acceptance percentage or individual blind-test certification.

We aim to protect customers' direct contact and billing information through platform-mediated sessions. Limited safety-related records or short audio clips may be retained when appropriate and legally permitted. Please read our Privacy Policy for details.

If you experience a connection, billing, or reader-conduct issue, contact the Help Center and provide the date and approximate time. Requests are reviewed under the site's applicable terms. A refund or reading credit is not automatic.